I love the product and have ordered it many times before. This time I received an incorrect order and my toothpaste was replaced with tooth powder. I don't plan to try the tooth powder. I've probably spent close to $10,000 between Frankie's businesses over the years. Overall, I give five stars for quality. Four stars for the price points of his products. He offers unique products that are sometimes impossible to find elsewhere. I give one star for communication. I've sent several emails over the years about incorrect orders and have never received a response other than when I informed them that the price of the product was ringing up cheaper than it should. At which point I received a bill at a discounted rate to pay for more of my order. Previously I've always received the item I ordered after emailing about an incorrect order. I've sent two emails about missing the toothpaste from this order and have not seen any evidence that the discrepancy is being corrected.
